Account and Login

How do I create a ReefSpins account?

Open the sign-up form, enter your real details, confirm your contact information and log in.

What do I do if I forget my password?

Use the forgotten password option on the login screen and follow the reset instructions sent to your registered email.

Can I have more than one account?

No. One account per player only.

Bonuses

What is the welcome package?

100% up to $300 on the first deposit, 50% up to $400 on the second, and 150% up to $300 on the third, each with a $30 minimum deposit, 30x wagering, a $10 maximum bet and 7-day validity.

Is there a no deposit bonus?

Yes. Newly registered AU/NZ players can claim a $5 Free Welcome Bonus after mobile OTP verification, with 40x wagering and a $1 maximum bet.

Do I need a bonus code?

Not always. Check the live promotion page or your account area first.

Which games can I play with a bonus?

Bonuses apply to pokies, excluding jackpots.

Why does a $20 deposit not always qualify for a bonus?

Because the cashier minimum and the promotion minimum are not the same thing. Some payment methods allow deposits from $20, while most deposit bonuses require a qualifying deposit of $30.

Payments

What is the minimum deposit?

$20 by card or crypto. Most deposit bonuses require $30.

What is the minimum withdrawal?

$10 or the equivalent in your account currency.

What is the maximum withdrawal?

The standard monthly limit is $15,000, with higher limits for VIP players.

How long do withdrawals take?

ReefSpins withdrawal time depends on verification, active bonus status, payment review and payout method.

Is there a withdrawal fee?

Only if the deposit was not wagered at least once. Then an 8% fee (minimum $4) may apply.

What is the main reason a first withdrawal takes longer?

The most common cause is incomplete verification, followed by active bonus wagering or payment details that do not match the account holder.

Verification

What documents do I need?

A photo ID, a recent proof of address and a selfie holding your ID.

How long does verification take?

Review can take up to 24 hours.

Can I withdraw while temporarily approved?

No. Full approval is required for withdrawals.

Games and Mobile

What games are available?

Pokies, table games and live dealer titles.

Is there a ReefSpins app?

No separate app is needed. The full platform works in your browser.

Can I play live dealer games on mobile?

Yes.

Support

How do I contact support?

Use the support options on the site or in your account area.

What helps support resolve an issue faster?

Your registered email, a clear description of the issue and any relevant payment or bonus details.